ADT-3 Developer Kit Support Web




If ADT-3 cannot be powered on

Please check the power cord is fully plugged into the device. If the device still can't be powered on, the power cord may be defective. Please change the power cord to try again.

If the BT remote control cannot connect to ADT-3

Please check if the remote control is out of the range of connectivity. Make sure you are close enough to the device.
Changing batteries of the remote control may help.
Press the button on device makes BT pairing again. Follow the steps to pair RCU.

If BT remote control cannot pair with ADT-3 at the first boot up

Please check if the remote control is out of the range of connectivity. Make sure you are close enough to the device.
Changing batteries of the remote control may help.
If the steps above cannot solve the issue, please restart the device and try again.

If ADT-3 is unable to connect to Wi-Fi

Please check if other devices can connect to Wi-Fi. If the Wi-Fi AP cannot be connected, please check with Wi-Fi AP troubleshooting guide.
If only ADT-3 cannot connect to Wi-Fi, please ensure the setting to connect to Wi-Fi is correct. If still not working as expected, try to reset the network setting of the device.

If the TV has no sound or video

Please ensure the HDMI cable is fully connected to the TV and the device. If the cable is fully connected and there is still no video or sound, then the cable may be defective. Please try using another HDMI cable.

If the App crashes or is not responding

Please reboot the device. After the device’s reboot, check for system and App updates. If the App is still crashing or not responding, please force stop, clear cache and data, or uninstall and re-install the App.

If the voice search is not working

Please ensure the device is already connected to the internet. If the device is connected to the internet and it is still not working, you may need to re-pair the BT Remote Control:
Step 1. Go to the"Settings" page, then select the" Connected Devices ".
Step 2. Select the"RemoteB06" and un-pair it.
Step 3. Press "OK" and "Vol-" key on the BT Remote Control to trigger the re-pair process.

Note: If you cannot see "RemoteB06" in the " Connected Devices " list, please jump to Step 3 directly.

How to update the system to the latest SW version

Please follow the steps to check update
Step1. Go to settings page then select the “Device Preferences” item.
Step2. Go to the “About” item then select “System update”.
Step3. Press the “Check for update” button to check if there is a newer version of SW.

How to use Android TV App to control ADT-3

Please download the Android TV App from the Google play store. Ensure the device and the device with Android TV apps are in the same Wi-Fi network. Find the device name to connect it.

How to do the factory reset on ADT-3

Please follow the following steps to do the factory reset:
Step 1. Go to the "Settings" page, then select " Device Preferences ".
Step 2. Select "About".
Step 2. Select "Factory Reset" to start.

Note: All data will be erased.

Can't sign in to my Google account during ADT-3 setup process

Please ensure your password is correct. If you forget the password and no longer have access to your Gmail, please use another account and try again.

The TV can’t display with ADT-3

Please plug and unplug the HDMI cable several times. If it doesn't work, please find another TV/Display set to try again. It may be caused by elder TV or damaged EDID.

Y Cable connection

Please connect the device to start your development.

What if my live apk has Internet connecting issue

Please see the item “If ADT-3 is unable to connect to Wi-Fi”.
You can enable YouTube to check the network activity and Frames dropped status to evaluate your network health.

What Apps are available on ADT-3?

All typical Google services that support Android TV are available on ADT-3, for exa